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Frequently asked questions

Following is a list of frequently asked questions. If you have any questions give Coast & Country Meats a call 02 4352 1430 between 6am and 4pm Monday to Friday or email us on sales@ccmeats.com.au.

MANAGING YOUR ACCOUNT

How do I update my personal details?

If you click the MY ACCOUNT icon you will be able to update your details. Feel free to update this information anytime. If you wish to change your last name please call the shop on 02 4352 1430.

What happens if I forget my password?

Click the “FORGOTTEN PASSWORD” link found on the homepage www.ccmeats.com.au. You will be required to provide the answer to your Secret Question. Once this is confirmed you will be emailed a link. Click the link to reset your password.

How do I update my address?

Click the MY ACCOUNT icon. Click on MY ADDRESS, you can either add a new address or edit an existing address. Please note that the products available, and their prices, may be different depending on your delivery address

SHOPPING ONLINE
What products do you offer?

Coast & Country Meats is able to offer a larger range of products than we can in store. As a consequence, some products may need to be ordered in. These items will have that the product needs to be pre ordered.

How do I find products?

The fastest way to find products is to use QUICK LIST/MULTI SEARCH. [m1] Alternatively you can BROWSE AISLES. If you have an ?????????????, we can find all your favourite items for you under MY FAVOURITES list located in the top right of the website e.g. “Roger’s favourites” This will be automatically populated with items you purchase via this website.

Where do I find Coast & Country Meats Specials?

Specials can be found by clicking on the 'Specials' icon on the top menu bar. Specials are also displayed in the product listings, marked in red. Specials may differ from those in store and limited quantities may apply.

Can I order by number as well as by per KG?

Simply enter the quantity you require in the quantity box displayed below each product. To order 250g simply enter 0.25 then click “ADD” to add the item to your trolley. Please click on the product image for further information regarding approximate weight and/or quantity per kilo

How do I shop from a saved list or past order?

MY FAVOURITES will display all your past orders and saved lists. You can add items to your trolley directly from these lists.

Can I make special requests?

At Coast & Country Meats we want to meet your specific needs. As such, if you like your product prepared a certain way (eg lamb chops 3cm thick), you can leave a note against a product for us to follow.

Guarantee

We will gladly refund any purchases on which you are not 100% satisfied.

How far in advance can I order?

You can place orders up to one week in advance.

I think that I have accidentally sent my order twice, how can I check that I haven’t?

Click on MY FAVOURITES to view your PAST ORDERS. Orders are listed by the date you submitted the order. If there is more than one order detailed click on the order and cancel if required.

I am unsure if the order I sent has gone through?

Click on MY FAVOURITES to view your PAST ORDERS. Click on the day on which you believe you sent the order(s). If there is an order there, you order has been submitted successfully, if not, we have not received an order. You should receive an order confirmation email, please ensure you’ve added sales@ccmeats.com.au to your safe senders list

How is my order confirmed?

You will receive an Order Confirmation email containing:
· Order delivery details
· Delivery date & time
· Delivery instructions (if required)
· Customer service information
· Items ordered, unit price, quantity and total price.
· Payment Details

Can I view my previous orders?

Yes, you can view previous orders by selecting the “MY PAST ORDERS” link under “MY FAVOURITES”.

PAYMENT

How do I pay for my order?
Payment can be made by:

Credit or Debit Card - MasterCard & VisaCard
Cash on Delivery
For more information, please see our Terms and Conditions

Do I receive a tax invoice?

Yes, you will receive one with the delivery of your goods.

Is there a minimum value of an order?

Refer to the Delivery Details for specifics that relate to your postcode area.

How far in advance can I place an order?

You can place an order 7 days in advance.

RETURNS & ENQUIRIES

What happens if a product I ordered is not quite what I wanted?

Immediately contact Coast & Country Meats on 4352 1430 to discuss with our helpful staff.

What happens if a product is delivered that is damaged?

If any product reaches you in a damaged/spoilt condition, contact Coast & Country Meats on 4352 1430 and we will organise a refund or arrange for a replacement to be delivered.

What should I do if any products are missing from my order?

First check that the invoice you received with the order has the item as being supplied. If shown as supplied, please contact Coast & Country Meats on 4352 1430.

What if I have a question about my order or the invoice?

Contact Coast & Country Meats on 4352 1430 and tell them you have a question in relation to an online order. Alternatively, you can email orders@ccmeats.com.au ?????????????.

Can I amend my order once I have checked out?

Yes, you can edit your own order up to 30 minutes before the cut off for order placement closes. Orders for next day AM delivery close at 6pm the night before & PM delivery windows close 11pm the night before.
Simply click MY FAVOURITES and then PAST ORDERS click on the order number you wish to change, then click AMEND ORDER. The items from your order will be placed in to your trolley and your reserved delivery window will be released.
You are then able to add or remove products from your trolley and proceed through checkout again. Our system will remember your original payment only charge you for any additions or automatically refund you if your total is now less than your original order.

Can I change my delivery window after checkout.

Yes, you can edit your own order up to 30 minutes before the cut off for order placement closes. Orders for next day AM delivery close at 1pm the day before & PM delivery windows close 11pm the night before
Simply click MY FAVOURITES and then PAST ORDERS click on the order number you wish to change, then click CHANGE DELIVERY TIME. The delivery schedule will show for you to select a new delivery window.
Please note you are unable to change any products using this function. Please click AMEND if you wish to change any products on your order

Can I cancel my order?

Yes, you can cancel your own order up to 30 minutes before the delivery window closes. Order for next day AM delivery close at 6pm the night before & PM delivery windows close 11pm the night before.
Simply click MY FAVOURITES and then PAST ORDERS click the order you wish to cancel, then click CANCEL ORDER.
If you click OK to cancel your order, it will be cancelled.
If a payment has already been taken, a refund will be processed for the amount charged to you.
Refunds take between 3 & 5 business days to show back on your account.
Please note: that a cancellation fee may apply if you cancel your order after the cut off time and, if the cancellation is made on the day of delivery, we may charge you for the perishables products that were ordered. Call 4352 1430
Please refer to the Terms and Conditions.

MISCELLANEOUS

Do you have a filter for spam?

To ensure that you receive information from us, please add orders@ccmeats.com.au ????????????? to your address book. You can also do this by clicking on "add address" once you receive and open your first email. If you have not received an expected email from us, check your Spam Folder to make sure they are not in there.

Privacy

Please Click Here.Click here for our privacy policy

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